Terms of Service
Terms for using SARA Automation, including the SARA SMS/MMS messaging program. Last updated September 7, 2026.
These SMS/MMS Terms apply to messages from Juan Camilo Hernandez Perea, operating the SARA pilot.
SMS/MMS program terms
SMS/MMS program name: SARA. Messages are operational claim workflow messages. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.
- Program name: SARA.
- Program description: messages are operational claim workflow messages sent in connection with an active claim file.
- Message frequency: message frequency varies.
- Cost: message and data rates may apply.
- Cancel: reply STOP to cancel at any time.
- Help: reply HELP for help, or email [email protected].
- Consent: consent is not a condition of purchase.
- Opt-in: users must opt in before receiving messages.
Opt-in and opt-out
Users must opt in before receiving messages. Consent is not a condition of purchase, and declining messages does not affect a person's ability to work with their Public Adjuster through any other channel.
Reply STOP to cancel at any time. After STOP, SARA sends one confirmation message and no further messages are sent unless the user opts in again. Reply HELP for help at any time.
Carriers are not liable for delayed or undelivered messages.
Not for emergency use
SARA is not for emergency use. Do not use SARA to report an emergency or to request urgent assistance.
Messages may be delayed or undelivered, and are not monitored continuously. In an emergency, contact your local emergency services.
Acceptable use
SARA is claim operations software for Public Adjusters. Access is limited to authorized users in a controlled pilot, and the service may be used only for legitimate claim operations work.
- Messaging is operational and claim-specific, never promotional.
- SARA is not used for bulk marketing, cold outreach, lead generation, spam, or promotional campaigns.
- Sensitive actions are human-reviewed and approval-gated before sending.
- Users are responsible for having a lawful basis to contact the people they coordinate with on a claim.
Service, disclaimers, and changes
SARA is a software tool that helps organize claim communications, documents, tasks, and human-reviewed workflows. It does not provide legal, insurance, or claims adjusting advice, and it does not replace the professional judgment of a licensed Public Adjuster. The Public Adjuster remains responsible for all claim decisions.
The service is provided on an "as is" basis without warranties of any kind to the fullest extent permitted by law. These terms may be updated, and changes will be posted on this page with an updated date.
Contact
Questions about these terms can be sent to [email protected]. See the Privacy Policy for how information is handled.